Director of Dental Operations

MLCHC is looking for an experienced candidate to manage the operations of 3 dental locations. This position will manage other staff and require organization and leadership skills.

This position is responsible for analyzing, managing, and improving the efficiency of workflows of clinical support and non-clinical support staff to ensure dental operations and dental service delivery meets the needs of the patient as well as meeting the operational, quality, customer service, and performance goals of the organization.

Responsibilities

• Manages the ongoing operations in 3 locations.
• Prepares, analyzes, and reports to leadership monthly department reports including but not limited to utilization, production, billing accuracy, and timeliness of general operations.
• Maximizes software programs for effective and efficient data collection, and reporting.
• Leads quality improvement projects and develops testing and training documents.
• Manages special programs, including but not limited to, Endodontics and Orthodontics.
• Manages planning development and improvement for the dental department.
• Analyzes all operations and business practices to improve efficiency in patient scheduling.
• Serves as a liaison with outside agencies.
• Oversees development opportunities for dental support staff in all locations.
• Commits to the CEO's Leadership Expectations as a leader of people and working as part of the Leadership Team.
• Actively participate in Leadership Forum.
• Communicates with patients and staff at all levels of the organization.
• Develops and maintains policies and procedures as appropriate to the role.
• Actively participates with Human Resources in the hiring process.
• Develops and coordinates new hire onboarding process and continuous training programs for all staff within the department.