Patient Centered Medical Care

Patient-Centered Medical Home

Moses Lake and Quincy Community Health Centers are committed to improving the health of the communities we serve. That is why we have chosen the Patient-Centered Medical Home model of care, a proven method for organizing and delivering comprehensive primary care. We will provide care that is:

  • Patient-centered. Patient-centered means your wants, needs and preferences are respected. Your care team will give you the education and support to care for your health, explain your options and help you make decisions about your care.
  • Comprehensive. Your health care team, led by your personal health care provider (PCP) takes responsibility for your physical and mental health care needs, including prevention and wellness, acute care and chronic care.
  • Coordinated. The healthcare system is complex and can be overwhelming. That is why your care team will work directly on your behalf with the specialists, hospitals and other community organizations that are needed to meet your healthcare needs. We will help you get appointments, and make sure the other healthcare providers caring for you have the information they need.
  • Accessible. You can get care when you need it. We make it easy to schedule appointments with your PCP as quickly as you need them. We provide clinical advice 24/7 in person, electronically or by phone. The Patient Portal gives you direct access to your health information whenever you want or need it.
  • Committed to quality and safety. By using an electronic medical record system your healthcare team can share critical medical information with specialists, hospitals and pharmacists that can help prevent medical errors, avoid duplicate testing and provide automated reminders to you and your healthcare team to guide decisions about your care.

Who is on the patient-centered medical home care team?

  • You
    • You are the most important part of your health care team.
  • Your primary healthcare provider (PCP)
    • Your PCP will always know the most about you so it is best if you always make your appointments with your PCP if possible.
    • Your PCP is there to advise you on your healthcare decisions.
  • A licensed  nurse
    • The licensed nurse is available to help you understand your medications and give you instructions for self-care.
    • The nurse also works closely with the medical assistant to provide clinical assessments and treatments during your office visit and in-between office visits.
  • A medical assistant (MA)
    • The MA is trained to collect clinical information from you that will assist both you and your PCP to keep you healthy and care for any chronic conditions.
    • The MA is trained to provide many treatments, such as administering immunizations.
    •  The MA is available in-between office visits to administer immunizations and check your blood pressure.
  • A Behavioral Health Consultant (BHC)
    • The BHC works closely with your PCP when you need additional help making lifestyle changes necessary to improve or maintain your health.
    • The BHC will help you set attainable self-management goals that will move you toward meeting your long-term treatment goals.
    • Your PCP will recommend meeting with the BHC when it is appropriate.
  • Pharmacist
    • The pharmacists at the Moses Lake Community Health Center pharmacy works closely with your PCP to ensure the medication you are prescribed are safe for you and covered by your insurance.
    • The MLCHC pharmacists are available to answer your medication-related questions and can tell you about special programs to help cover the cost of your prescriptions if you need help.

How do you get the most from a patient-centered medical home?

  • Be in charge of your health and participate in your care
    • Ask questions about your health condition and what you can do to stay as healthy as possible.
    • Work with your team to develop and follow a plan that’s best for your health.
    • Take medications as prescribed.
    • Keep scheduled appointments and attend follow-up visits when necessary.
    • Use the Patient Portal to access information about your office visit, such as your test results and instructions from your healthcare provider.
  • Communication with your care team
    • You can call your health care provider’s nurse or medical assistant with any questions you have or you can send an email through the Patient Portal.
    • Contact our Nurse Advice line after-hours if you have a medical question that cannot wait.
    • Tell us your health history and any changes in your health.
    • Tell us when you don’t understand something we said or ask us to explain it in a different way.
    • Tell us if you have been to the hospital emergency department or health care providers, such as the eye doctor.
    • Bring a list of questions and a list of medicines or herbal supplements you take to every appointment.
    • Let us know if you do not receive your test results within two weeks.
    • Offer any feedback you might have to help us improve our care.

Your Care Team Will:

  • Get to know you
  • Learn about you, your family, your health goals, life situation, and preferences. We will update your records every time you seek care and suggest treatments and screening tests that make sense for you.
  • Listen to your questions and feelings and treat you as a full partner in your care.
  • Communicate with you
  • Explain your health situation clearly and make sure you know all of your options for care.
  • Give you time to ask questions and answer them in a way you understand.
  • Help you make the best decisions for your care.
  • Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.
  • Send you to trusted experts when necessary.
  • Support you
    • Help you set goals for your care and help you meet these goals every step of the way.
    • Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.
    • Send you to trusted experts when necessary.
  • Provide health care that is evidence-based
    • You can be assured that the recommendations for testing and treatment are based on scientific medical research.
    • If you have a chronic medical condition, you will receive a written plan of care that is evidence-based and developed with you based on your own goals for your health.
  • Help you sign-up for healthcare insurance if you need it.
  • Help you maintain a consistent medical record
    • Obtain your healthcare records from your previous healthcare provider.
    • Transfer your medical records to another healthcare provider if necessary.

  - See more at: NCQA



Moses Lake Community Health Center is dedicated to serving migrant and seasonal farm workers, the uninsured, underinsured and others who have difficulty accessing care.  READ MORE...

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).


Moses Lake Community Health Center

605 Coolidge Street
     Moses Lake, WA 98837

 (509) 765-0674
After Hours Nurse Advice Line
    (509) 765-0674

Cancellation Line
    (509) 766-8975

Quincy Community Health Center

1450 1st Avenue SW
     Quincy, WA 98848

 (509) 787-6423
After Hours Nurse Advice Line
(509) 787-6423

Ephrata Community Dental Clinic

204 12th Ave SW
     Ephrata, WA 98823
(509) 754-6199

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