About the MLCHC Patient Portal

When can I expect a reply from my provider or care team?

• You will typically receive a response from our team within two business days. Portal messaging should not be used for urgent situations. If you need immediate attention, please call your clinic or dial 911 for an emergency.

What if I need a prescription refill?

• The fastest way to get your refill is to contact your pharmacy. Your pharmacy will contact us directly if they need an additional refill authorization from your provider.
• If the pharmacy was unable to refill your prescription, use the PRESCRIPTIONS section of the portal to request a refill. Our typical response time is within two business days.
• If you will run out of your medication in the next few days, please call your clinic.

How can I access my child’s medical information?

• Children aged 0-12 For children ages 0-12, a parent, legal guardian or other authorized caregiver can receive access to a minor patient’s health record by linking to the child’s MLCHC electronic health record through their own portal account. You can then view their health record by signing into your own portal account, choosing an action (e.g., message the Medical care team), and selecting the patient’s name from the drop-down menu.
• Our Welcome Center or phone reception staff can enable this proxy access. Just call the clinic or ask at our Welcome Center. When the child reaches age 13, this access will automatically be terminated.

Can a spouse and I share one portal account? Can I access my elderly parent’s account?

• Each adult must establish their own portal account. Your portal account is linked to your individual health record.
• Your spouse, partner, parent or other adult can grant access allowing you to view their medical records. Please speak with one of our customer care representatives or our Medical Records department about completing the necessary paperwork to authorize this access

Where can I find my lab or test results?

• Your lab or test results will become available to you after your provider has reviewed them. You can find them in the MY MEDICAL section of the portal with your Clinical Information.

When can I view my lab or test results?

• Your lab or test results will become available to you after your provider has reviewed them. You may choose to have those results made available to you in your portal account immediately when we receive them, without provider review or interpretation, by selecting that option in the SETTINGS section of your portal account.

Where can I see my medications?

• Currently, active prescriptions that have been written or reviewed with you by your MLCHC provider will show in the PRESCRIPTIONS section of the portal. Prescriptions that have expired will not show on your medication list.

Where can I update my personal information?

• You may request changes to your address, contact information, and other personal details in the PROFILE section of the portal.

Where can I view information about my Dental visits?

• We will be adding access to dental patient information in the future. At this time, our Patient Portal is available for medical care and records. You can request your dental health record by contacting our Medical Records department.

Where can I view information about my Behavioral Health visits?

• Due to privacy and protected health information laws, behavioral health visit summaries and health records are not included in the electronic health record available through the portal. You can request access to your full medical record by contacting our Medical Records department.

How do I update or change my password?

• You can update your password in the SETTINGS section of your portal account.

I forgot my username. What do I do?

• It should be your email address. If you have changed emails or are having trouble, please call your clinic.

I forgot my password. What do I do?

• Click “Forgot your password?” on the portal Login page.